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CLNB Careers

Cayuga Lake National Bank is growing! Come grow with us.  We were established in 1864 and continue to operate as a small-independent community bank.  Two of  our locations are on the eastern shore of Cayuga Lake; Union Springs, NY, and Aurora, NY. Our newest branch in Lansing, NY opened in 2021. The success of our 158 years of service is attributed to dedicated employees providing excellent customer service to our community. 

Every employee of the bank is held to a high professional standard and committed to the mission of our community bank. 

CURRENT EMPLOYMENT OPPORTUNITIES

Universal Banker

A Universal Banker completes a wide range of tasks.  Opening new accounts, providing customer service, identifying business opportunities, recommending the right solutions for each customer and implementing bank procedures.  Personal service and dependable guidance is a must. 

Job Responsibilities: 

  • Open new bank accounts (checking, savings, IRAs and CDs) according to regulations and procedures.
  • Provide exceptional customer service to customers in a friendly and courteous manner at all times.
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
  • Inform and suggest new banking products to customers.
  • Provide information to customers on their account status and account balances.
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
  • Ensure that customers’ confidential information is properly protected and only used for official purposes.
  • Channel complex customer complaints and challenges to the right people/department’s for effective resolution.
  • Understand the bank’s policies and propose solutions to customer problems, and also possess in-depth knowledge of the company’s products/services so that the customers can be correctly informed.
  • Daily maintenance checks.
  • Debit card disputes.
  • Responsible for responding to or forwarding info emails.
  • Reconciliation of accounts: Status Change, unauthorized ACH debits and log, deceased log.
  • As the first line of contact customers have with the bank, customer service representatives are expected to be courteous, friendly, helpful and neatly dressed at all times.
  • Back-up teller as needed.
  • All other duties as assigned.

Skills and Qualifications:

  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.
  • Strong communication skills.
  • Must possess excellent multi-tasking skills and be able to function under pressure.
  • Ability to use the computer efficiently and also learn how to use new software.
  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  • Must have a keen eye for detail and follow instructions to the letter.

Education, Experience, and Licensing Requirements:

  • The minimum educational requirement is a high school diploma or GED.
  • One year prior experience preferred.

Benefits:

  • Health and dental insurance
  • PTO and sick time
  • 401K
  • Tuition reimbursement
  • Paid Federal holidays off

Schedule:

  • Full-time Monday through Friday 8am – 5pm, some Saturday’s 9am – noon required

Salary:

  • $16 – 18 per hour, commensurate with experience

Please send cover letter and resume to Annette Weaver, Assistant VP of Operations 

Cayuga Lake National Bank is an equal opportunity employer.


Teller

Teller Job Description

A Teller provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Tellers also provide information regarding the bank’s products and services to its customers. They also have the responsibility of handling any inquiries and resolving customer complaints. Tellers should protect the bank’s image and contribute to the achievement of the bank’s overall goals and objectives and helps to avoid loss of customers and negative reviews.

Job Responsibilities:

  • Receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
  • Sells cashier’s checks and series e bonds.
  • Answers questions in person or on telephone and refers customers to other bank services as necessary.
  • Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a bank representative.
  • Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas clubs, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
  • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
  • Reconciles loan coupons and other transactions.
  • Maintains supply of cash and currency and turns in excess cash and mutilated currency.
  • Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • As the first line of contact customers have with the bank, customer service representatives are expected to be courteous, friendly, helpful and neatly dressed at all times.
  • All other duties as assigned.

Skills and Qualifications:

  • Strong communication skills.
  • Must possess excellent multi-tasking skills and be able to function under pressure.
  • Ability to use the computer efficiently and also learn how to use new software.
  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  • Must have a keen eye for detail and follow instructions to the letter.

Education, Experience, and Licensing Requirements:

  • The minimum educational requirement is a high school diploma or GED.
  • No experience necessary.

Benefits:

  • Health and dental insurance
  • PTO and sick time
  • 401K
  • Tuition reimbursement
  • Paid Federal holidays off

Schedule:

  • Full-time Monday through Friday 8am – 5pm, occasional Thursday's and Friday's until 6pm and some Saturday’s 9am – noon.

Salary:

  • $15 – 17 per hour, commensurate with experience

Please send cover letter and resume to Annette Weaver, Assistant VP of Operations 

Cayuga Lake National Bank is an equal opportunity employer.


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